Career Opportunities

Director of Visitor Services and Program Management
Deadline: September 30

Overview:
The leadership role of the Director of Visitor Services and Program Management is essential in ensuring that all visitors have a welcoming, engaging, and accessible experience while visiting the Museum at Eldridge
Street. The Director of Visitor Services and Program Management directs the strategic and logistical aspects of the Museum’s public messaging, year-long programming, and the creative direction of the public-facing visitor
experience. The position reports to the Executive Director. It is a full-time appointment.

Essential Duties and Responsibilities:
Departmental:
• Working closely with the Director of Public Engagement, design, manage and coordinate a brand
identity, public relations and communications strategy to develop a diverse and broad-based audience
in a strategic and goal-oriented way
• Establish guidelines and integrity throughout all internal and external communications
• Work closely with Vice President for Institutional Advancement to coordinate donor communications
and relationship-building efforts and tools into overall Museum communications
• Conduct monthly analysis of visitor statistics and recommend future audience development policy
modifications based on evaluations
• Work closely with Museum senior staff to develop and implement new institutional public-facing
initiatives
• Maintain institutional relationships with local, state and federal political leaders
• Working with Executive Director, Vice President for Institutional Advancement, and Director of Public
Engagement, set and monitor marketing, public programs, and visitor services departmental budgets
• Maintain and analyze audience statistics to enhance audience outreach strategies
• Engage and coordinate with senior staff to market and promote visitor experiences and public programs
• Work with senior staff to identify and implement community and cultural organizational partnerships
• Oversees public ticket sales, reservations, and audience check-in

Management Responsibilities:
• Develop and update policies, procedures, goals, and materials to support staffing, implementation and evaluation for the various visitor experiences of space rentals, public programs and the Egg Rolls, Egg Creams and Empanadas Festival, adult education program, drop-in visitor and group sales, and other visitor groups

• Working closely with Museum senior staff, create and implement public programs and front-of-house operations
• Provide institutional and event promotional descriptions in consultation with Director of Public Engagement
• Coordinate social media messaging and outreach in consultation with Director of Public Engagement
• Negotiates and produces contracts for all program talent
• Create methodology and implement program to build on-going relationships with visitors post-visit
• Work closely with Docent Recruitment and Training Coordinator to enhance docent recruitment,
management, and ongoing communications with the Museum’s docents
• Oversee gift shop operations
• Oversee all group tour operations including booking, payments and scheduling
• Visitor services associates and operations personnel are direct reports to the position.

All applicants should send their COVER LETTER and RESUME to the attention of Bonnie Dimun, Executive Director, to her email address: BDimun@eldridgestreet.org. The deadline for submissions is September 30, 2020. Please put “JOB APPLICANT” in the email’s subject line, and in the COVER LETTER please note how you heard about the job opening.

The Museum at Eldridge Street is an equal opportunity employer. As such, the Museum provides equal employment opportunity for all employees and applicants without unlawful discrimination with respect to age,
citizenship status, color, creed, disability, ethnicity, gender identification, marital status, military status or veteran, national origin, political association, race, religion, sexual orientation or any other classification
protected by federal, state and local laws. The Museum at Eldridge Street is a 501-c-3 tax-exempt organization.