Visitor Services Associate
The Visitor Services Associate role is essential in ensuring that people of all backgrounds have a welcoming, engaging, and accessible experience while visiting the Museum at Eldridge Street. The primary responsibilities of this position involve staffing the admissions desk and visitor check-in process, leading building tours and assisting with additional administrative and development-related tasks. This is a full-time position reporting Monday – Friday (occasional weekend or evening hours).
Admissions & Visitor Services
- Greet and check-in drop-in visitors, adult and school groups and program attendees
- Prepare the admissions area through daily opening and closing procedures
- Complete retail transactions and monitor stock levels in gift shop area
- Work closely with the Manager of Operations and Visitor Services to ensure a smooth visitor flow and timely tour schedule
- Lead building tours for diverse audiences
- Be open to professional development and growth opportunities
Administrative & Development Support
- Maintain databases for admissions partnerships
- Work with the Vice President for Institutional Advancement to maintain donor and outreach databases
- Assist with visitor survey distribution and collection
- Maintain and report on audience statistics for drop-in visitors, working closely with Manager of Operations and Visitor Services
- Work closely with Manager of Operations and Visitor Services on docent scheduling
- Other administrative tasks on an ad hoc basis
The ideal candidate will possess the following skills and attributes:
- Present him/herself in a welcoming, outgoing, and professional manner to visitors, volunteers and staff members
- Possess excellent interpersonal skills; demonstrate exceptional problem-solving skills, good humor and flexibility
- Ability to manage the admission area during times of high-volume visitor traffic
- Provide positive and proactive customer service
- Demonstrate strong public speaking and tour-guiding capabilities
- Pay attention to detail, follow-through required
- Be able to handle confidential information in a professional manner
Additional qualifications valued but not required:
- Prior experience in administration and customer service
- Prior experience with public speaking and leading tours
- Bachelor’s degree in relevant field
The chosen candidate will be offered a competitive package of salary and benefits. The Museum at Eldridge Street is an equal opportunity employer.
The Museum at Eldridge Street, founded as the Eldridge Street Project in 1986, presents the culture, history and traditions of the great wave of Jewish immigrants to the Lower East Side, drawing parallels with the diverse cultural communities that have settled in America. The Museum is located within the 1887 Eldridge Street Synagogue, a National Historic Landmark. Nearly lost to time, harsh weather and limited use, the synagogue has been faithfully restored to its original, evocative grandeur. Tours, exhibits, and public and educational programs tell the story of the generations that carried religious and communal traditions to a new country, and celebrate America’s broad cultural traditions.
Applicants should email a resume and cover letter to firstname.lastname@example.org.